This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

KYC Analyst

Are you at the beginning of your career and looking for a role where you can learn, grow, and make a real impact from day one? Are you an enthusiastic and proactive team-player that wants to join our growing KYC team in Madrid? Is bringing your unique personality and problem solving abilities to the table important for you? Are you somebody who loves to work in a collaborative environment in a growing and dynamic business? Then, this is the role for you! Your main responsibility will be using critical-thinking skills to assess confidential information provided by both new and existing merchants on a daily basis. As well as stepping out of your comfort zone to contribute to the team’s high performance. By joining us, you will share in our mission of enhancing the onboarding experience for merchants and driving Adyen to new heights of growth and impact.

What you will do

• Perform KYC checks on sub-merchants, collect and verify relevant documentation and iterate on the process flow
• You will communicate directly with our (sub)merchants and be the first point of contact for every-onboarding related matter
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants
• Be an internal advisor for onboarding related questions in the local office

Who you are

• You have a great sense of responsibility and you take ownership for your work
• You have a natural tendency to be curious and think outside of the box
• You are a great communicator with a strong team spirit, not afraid to step out of your comfort zone
• You have an analytical and critical mindset
• You get a sense of achievement from solving operational problems and helping others
• You have an affinity for Onboarding/KYC/CDD and operational processes and you are interested in learning more about it; Experience in KYC/CDD field is a plus
• You can speak and write English fluently; additional languages will be considered a plus

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don’t be afraid to let us know if you need more flexibility.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

We work with a flexible hybrid work from office approach. We love to collaborate in the office, but you can also take 2 days a week to work from home.
Please, note that this role is a full-time position in Madrid (not remote). This role includes occasional weekend shifts (or bank holiday shifts).