This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

IT Support Engineer

Adyen is seeking an experienced IT Support Engineer to provide comprehensive support to our teams and employees in resolving IT-related issues. In this role, you will go beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities. With a hands-on attitude and a genuine passion for assisting others, you will play a vital role in optimizing the productivity of our dynamic workforce.

What you’ll do:

• Work together with a worldwide team to support all our employees with their IT related questions.
• Diagnose and troubleshoot a wide range of IT challenges, starting from the initial setup of new users to providing assistance to colleagues with their IT inquiries. Additionally, you will play a key role in optimizing our processes and systems.
• Collaborate closely with team members across the globe to provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks.
• Enhance our global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs.
• Proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency.

Who you are:

• You have at least 3 years of experience in IT support
• You have strong experience in helping people troubleshoot their IT related issues
• You are a flexible team player who has the ability to work independently and is able to make informed decisions
• You have strong communication skills, and can partner effectively with people across teams and orgs
• You have knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
• You can use a shell or terminal for administrative tasks, understands basic filesystem navigation, command flags, usage of included command line tools
• You have been administering internal services such as Google Suite, Zoom, OKTA and LDAP
• You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
• You have experience with administrating onboarding sessions of new joiners and you have done IT user training in the past
• You have a good understanding of up to date IT security practices
• You have experience with audio-visual (AV) equipment and troubleshooting in meeting rooms
• You have experience with writing and maintaining technical documentation
• You are able to travel to domestic and international destinations for company events and occasional coverage

Nice to have:

• You have worked with config management systems such as Puppet, Ansible, or similar
• You have hands-on, system administration and network skills in UNIX based systems such as OS X and Linux
• You have experience with centrally managed packages and you are able to deploy, update and maintain application on Apple end-user devices
• You have an understanding of networking and firewalls

The annual base salary range for this role is $93,500 - $121,500; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our New York City office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is fully in office, with 5 days per week in the NYC office.