At Airwallex (airwallex.com), we’re building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all on one single platform.

If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us!

As part of our Operations Strategy team, you’ll be responsible for strengthening our global risk control strategy, driving key strategic initiatives across the globe and striving for the right balance of business growth, customer experience as well as our risk control bottom line. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

What you will be doing

• Support the global launch of our Online Payments product as well as our lending product in the near future

• Design the target state of our risk operations team and formulate the concrete plan for the team to achieve our pre-aligned objectives. The plan includes but not limited to:

• Status quo gap analysis around processes, procedures, tools, team structure etc. ; 0 to 1 processes set-up under Airwallex’s overall risk and compliance framework

• Design the best suitable team structure and set up a high performing team

• Proactive feedback and collaboration with product team to drive automation

• Ensure team’s BAU work is well structured and managed including underwriting, merchant risk monitoring and dispute/chargeback management

• Design key data metrics to monitor team performance, portfolio performance, etc. to continuously explore improvement opportunities based on a data driven approach

• Proactive stakeholder management including risk, compliance, commercial, product etc.

• Always challenge the status quo and continuously strive for operational excellence

What you will bring

• A Bachelor's degree or equivalent

• At least 8 years or relevant experience with 3+ years in a people management capacity

• Solid risk management domain knowledge around Online Payments

• Be adaptive to the fast growing and changing working environment

• Comfortable working with ambiguity

• Willing to challenge status quo and always strive for the best

• Ability to autonomously drive, prioritize multiple initiatives, and present to senior leadership.

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.