About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

The Role:

Reporting to the Director, Operations, EMEA Operations, you will help support the day-to-day operations of the Financial Partnerships team in EMEA and support the growing organisation of this team. You will play a significant role in our communications with our external banking partners, while ensuring compliance with regulations and maintaining the trust of customers and stakeholders. You will work with teams and partners across all of our product offerings, including Issuing, Online Payments, and Global Treasury & Payment Network. This is a great opportunity to join the team and help shape the next phase of Airwallex’s growth.

You Are:

• A problem solver that enjoys ‘getting things done’ and driving tangible outcomes

• Strong in project management for improving processes, policies and products

• Able to synthesise and communicate in a simple but effective manner

• Open-minded and able to learn fast while navigating ambiguity

• Analytical in your approach to developing strategies

• A collaborator working with people across all levels, functions, and cultures

You Will:

• Collaborate with the Financial Partnerships team as Airwallex expands to new markets

• Support the operational relationship with financial partners as they go through their lifecycle with Airwallex, from onboarding to integration to steady state

• Track prevailing rules and regulations, and upcoming changes for schemes, banks, PSPs, and APMs

• Develop continuous process improvements to enhance efficiency and effectiveness. This may involve building new processes, streamlining existing workflows, leveraging technology, and implementing best practices.

• Own triaging any escalations or requests to ensure they are resolved in a timely manner to meet KPIs

• Coordinate regular due diligence sessions with Financial Crime Compliance teams

• Partner with financial partners for close change management and ensure any new releases and/or requirements are executed properly by product and operations teams

• Generate and present reports to senior management and financial partners as needed

You Have:

• Bachelor’s degree or equivalent

• At least 2-3 years of experience, preferably with a fast-growing tech startup or top-tier financial institution/consulting firm

• Excellent attention to detail

• Effective written and verbal communication skills

• Strong analytical skills, including proficiency with relevant tools (e.g., Excel, Looker)

• The ability to think critically and creatively, balancing growth and risk

• Experience collaborating with a wide range of stakeholders

• The ability to work independently in a fast-paced and rapidly changing environment

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.