About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across more than 37 locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Role:

As Senior Risk Analyst/Associate in Merchant Risk Monitoring, you will be an integral part of our Risk Operations team, responsible for enhancing our global risk control strategy. Your role involves managing risk for existing merchant portfolios and leading key strategic initiatives worldwide, aiming to strike the right balance between business growth, customer experience, and risk management.

You will conduct comprehensive risk assessments of merchants in the Business Seller Segment using various workflows, including case reviews, phone, and email communications. Your reviews will take a balanced approach, considering both risk and the merchant experience, while thoroughly documenting new trends and risk factors. You will collaborate within a team environment to provide sound decisions and support to team members.

By understanding industry-specific risks and offering feedback to policymakers, you will play a crucial role in improving our processes and policies. We're looking for someone who is a proactive, independent thinker with excellent analytical and communication skills, capable of solving complex problems and driving our business evolution.

Responsibilities:

• Assess Fraud, Credit, and Brand Risk: Determine risk exposure calculation methodologies on existing merchants using business credit reports, financial documents, and investigative research tools.

• Monitor Credit, Fraud and Dispute Trends: Support ongoing monitoring processes for credit, fraud, and dispute/chargeback trends.

• Collaborate with Merchants: Work with merchants on chargeback or dispute solutions and provide guidance for risk performance improvement plans.

• Improve Risk Products and Policies: Provide suggestions to enhance merchant risk-related products, policies, and processes for better operational effectiveness.

• Enhance Operational SOPs and Training: Continuously improve SOPs and training materials.

• Queue Management: Oversee daily queue management of merchant risk monitoring cases, analyze lead quality, and review decision accuracy.

Qualifications:

• Experience: At least 2 years experience in fraud, credit risk, transaction or chargeback processing.

• Analytical & Problem-solving Skills: Keen attention to detail and ability to conduct thorough risk assessments.

• Project Management: Strong skills in improving processes, policies, and products.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.