FinTech Australia
FinTech Australia
About
About Us
What is Fintech
Contact Us
Policy
Policy
Policy Working Groups
Events
Events Calendar
The Finnies
Intersekt Festival
Members
Corporate Partners
Fintech Careers
Jobs Board
eLearning
Resources
Ecosystem Map
Regulatory Map
Investor Map
EY Fintech Census
Services Directory
News
News
Podcast
Member Portal
FinTech Australia
FinTech Australia
About
About Us
What is Fintech
Contact Us
Policy
Policy
Policy Working Groups
Events
Events Calendar
The Finnies
Intersekt Festival
Members
Corporate Partners
Fintech Careers
Jobs Board
eLearning
Resources
Ecosystem Map
Regulatory Map
Investor Map
EY Fintech Census
Services Directory
News
News
Podcast
Member Portal
Folder: About
Folder: Policy
Folder: Events
Members
Corporate Partners
Folder: Fintech Careers
Folder: Resources
Folder: News
Member Portal
Back
About Us
What is Fintech
Contact Us
Back
Policy
Policy Working Groups
Back
Events Calendar
The Finnies
Intersekt Festival
Back
Jobs Board
eLearning
Back
Ecosystem Map
Regulatory Map
Investor Map
EY Fintech Census
Services Directory
Back
News
Podcast
hero

Companies you'll love to work for

131
companies
7,221
Jobs
For Employers
Add your job
listings
Contact Us
For Employers
Find Candidates
Directly
Talent Pool
For Candidates
Help Recruiters
Find You
Talent Network
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Senior Application Support Engineer

Backbase

Backbase

Customer Service
Kraków, Poland
Posted on Apr 11, 2025
Apply now

Main navigation

Hybrid

Senior Application Support Engineer

As Senior Application Support Engineer, you will belong to a team of motivated, driven and fun ICT professionals within a well established, growing organisation. You get a chance to help define the organisational structure for over 500 projects, 3,000+ users, and more than 2200 employees. This is an opportunity to mature the organisation through cooperation with other departments at Backbase.

What you'll do

  • Supporting the Atlassian suite of products used by Backbase;
  • Build New/Support Existing external automation using Workato;
  • Defining processes in close collaboration with other departments (e.g. Customer Success, R&D, Support etc.);
  • Developing automations, integrations, scripting & programming;
  • CSV Import, Data Migration (Cloud to Cloud, Cloud to Server);
  • Extensive work on add-ons such as EazyBi and Jira Automation etc;
  • Being the resident expert on Atlassian suite products, you leverage your application engineering experience on medium/high-complexity problems involving other platforms such as Google Workspace, BambooHR, Zendesk, Salesforce etc;
  • Application integration making use of, but not limited to, API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure);
  • Auditing of access permissions and usage;
  • Invoking best practices on how to configure and use Jira/Confluence;
  • Providing day-to-day support for projects used across the business;
  • Investigating requests for plug-ins, extensions and custom script development;
  • Creating highly efficient, easy-to-use and descriptive Jira dashboards and filters;
  • Advising the organisation and providing strategic insight for new applications.

Who you are

  • 5+ years of experience with administering Atlassian products;
  • A degree or professional recognition in a relevant discipline, and/or industry-recognised training and certifications (ACP-100/120 Jira Administrator, ACP-200, etc.), and/or equivalent experience. Cloud certification is preferred but Data Center certification is also a plus;
  • English language, written and spoken.
  • Already based in Kraków
  • Ready to come to the office twice per week

Competencies / skills

  • Functional/technical skills;
  • Expert knowledge of the Atlassian Cloud Suite (Jira Software, Jira Service Management, Confluence);
  • Integration Platform as a Service (IPaaS) experience is a must (preferably Workato, but experience with Mulesoft, Azure Logic Apps is a plus);
  • Workflow automation (Jira Automation, Workflow post functions and validators, Jira Misc Workflow Extensions);
  • Working knowledge of data querying and some scripting ;experience (SQL, bash, python, google apps script, powershell, Excel VLookup etc);
  • Ability to solve complex, functional and analytical problems while keeping all stakeholders satisfied;
  • Ability to develop on-the-fly custom solutions to satisfy the needs of a single project;
  • Ability to listen to concerns and recommend pragmatic resolutions;
  • Ability to conceptualise project development processes;
  • Ability to manage and progress on multiple open projects, tasks, and tickets, while accommodating walk-up requests from colleagues;
  • Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained; ● while offering the maximum level of service to end-users
  • Experience with Jamf, PowerBI or Terraform (Extra awesome, but not a must);
Apply now
Culture

Our Perks

Loud and busy sometimes
but always friendly, helpful,
and super fun. We love
to celebrate each other’s
achievements, share
jokes, and our love for
food, movies, traveling,
and sports. We’re one big
and diverse family working
towards the same goal.

Insurance

Private health insurance for
you and your family members.

Training budget

Specific budget for your personal development.

Health

Access to Insight Timer app - increase
well-being and balance in our daily lives.

Referral

Referral bonus incentive
for bringing the best talent.

Clothing

You can wear clothes you feel comfortable in.

High spec equipment

We provide all employees with
high-spec Macs and tech set up.

Join us today

Related jobs

3 Job openings

  • Senior Application Support Engineer

    Department: ICT

    Office location: Krakow

    Senior Application Support Engineer

  • Senior Application Support Engineer

    Department: ICT

    Office location: Krakow

    Senior Application Support Engineer

See all jobs

Apply now
See more open positions at Backbase
Privacy policyCookie policy
FINTECH AUSTRALIA

FinTech Australia exists to help our country become one of the world’s top markets for fintech innovation and investment.

IMPORTANT LINKS
  • Privacy Policy
  • Member Login
  • Join Fintech Australia
  • Contact Us
© 2023 FinTech Australia