You contribute to seamless integration of Backbase platform with our customers’ systems, while focusing on the back-end part of the implementation.

You are a part of the project team and have an opportunity to be mentored and trained by one of our lead engineers. You thrive working with colleagues from multiple cultures.

• Provide prompt and professional responses to tickets escalated from front line support teams.
• Analyze and diagnose technical issues efficiently, employing available resources and documentation, including new Azure installations, answering questions about networking, VPN, and Kubernetes.
• Escalate complex problems to senior support engineers or development teams when necessary, and cooperate with them.
• Contribute to the development and maintenance of customer-facing technical documentation and knowledge base articles.
• Given and receive feedback during regular ticket review sessions. Participate in occasional customer calls.
• You will grow into a technical subject matter expert for Backbase SaaS solutions. We offer a great starting position with enormous learning opportunities that are a great way to further your career. We use a ticketing system to manage issues and communicate with customers. Note that this is not an IT desktop support role.

• We are looking for a colleague who has affinity with technical topics, is eager to learn and importantly, is a team player.
• You are highly customer-focused on delivering a great customer experience in our B2B company, whether they are technical or non-technical.
• You can clearly and concisely communicate in English, both written and verbally.
• You have a high interest in DevOps and infrastructure as code - and are eager to learn.
• You are self-driven and know how to methodically troubleshoot a problem.
• You have work experience as a software engineer.
• Some experience with bash and a version control system is required (we use Git).
• You don’t easily buckle under stress and know when to ask your peers for help. We have a great team of peers, SMEs and managers who are happy to support you.
• It’s a plus if you have hands-on experience in supporting SaaS applications on Microsoft Azure or alternatively, AWS.
• It helps if you are familiar with Linux, Kubernetes and Terraform.