High level job description:

Provide consultation to the bank on Treasury Management Implementations

Support product feature mapping conversation and adaptability to business by providing [US Commercial Banking] expertise to Backbase customers and internally

Support client on the configuration and process/workflow of the product

Assist the bank with their test plans and ensure test coverage.

Collaborates with other project team members and organizational entities to identify and monitor issues, impacts and dependencies tied to implement the [US Commercial Banking] product for Backbase customers.

Prepares and conducts informal and formal presentations - as needed.

Contributes to the implementation change management process

Supports with Production readiness and testing

Assist client with issues raised during the testing cycle (both during and after Backbase implementation code completion)

Support/ perform mapping session with the client to transfer data from the clients legacy system into the Backbase system

Backbase Customer Consultant

As a Customer Consultant, you'll be the primary point of contact for clients, providing ongoing support and expertise. Your key responsibilities will include:

Answering client questions: You'll need to promptly and accurately address inquiries, demonstrating a deep understanding of our products or services. This involves both providing information and troubleshooting issues.

Offering solutions based on expertise: Beyond just answering questions, you'll proactively identify client needs and propose tailored solutions. This requires leveraging your knowledge to help clients optimize their use of our offerings and achieve their goals.

Building strong relationships: You'll serve as a trusted advisor, building rapport and maintaining a positive, long-term relationship with each client. This involves understanding their unique challenges and acting as their advocate within the company.

Providing ongoing support: Your role isn't just about one-off interactions. You'll be responsible for continuous engagement, checking in with clients, and ensuring their satisfaction and success over time.

Project Workflow and Management

The project process below outlines a clear and collaborative workflow within Services, from initial client discussions to the final management of tasks.

1. Initial Requirements & Planning

Attend client meetings (as needed) to fully understand customer needs and initial requirements.

Collaborate with the project team to review and align on client requirements.

Provide industry insights and best practices to inform the project's direction.

Contribute to solution brainstorming, offering input on potential solutions, strategies and approaches.

2. Requirements Refinement

The Business Analyst (BA) leads refinement sessions, with the Implementation Consultant (IC) providing support and expertise.

The BA and IC align on requirements and solutions before these sessions, ensuring a unified front when discussing with the client.

3. Request for Feature (RFF) Creation

Assist in creating RFFs, which document client requirements.

Project team members can create tickets in Jira to capture and explain specific client needs. Ensure Business value is captured.

4. RFF Management & Development

Review RFFs against industry standards and best practices.

Collaborate with the R&D team to refine RFFs, ensuring they align with our product roadmap and technical capabilities.

Manage the progress of RFFs with R&D, acting as the primary liaison to ensure timely completion.

Communicate all requirement updates or changes to the project team to maintain alignment and transparency.

5. Maintenance & Support

Create or convert RFFs into maintenance tickets as needed to address ongoing client requirements or issues.

You hold a university degree (preferable business or IT related);

You have 10+ years working experience as a Business Analyst in the field

​You must have experience working as a consult​e to ​a bank on Treasury Management Implementation​ project

​​You must have experience support​ing product feature mapping conversation and adaptability to business by providing [US Commercial Banking] expertise to Backbase customers and internally

​​You must have experience​ with digital banking products (commercial or business banking);

You have experience working in Agile/Scrum environment;

You are able to execute product gap analysis based on gathered requirements to maximize project and customer success;

You know your way around requirements management, process modeling and development methodologies.