Backbase

backbase.com

Backbase is a Dutch fintech company that builds AI-powered banking software for financial institutions worldwide. The platform sits on top of existing core banking systems and helps banks modernize their digital operations without ripping out legacy infrastructure. Founded in 2003 in Amsterdam by Jouk Pleiter and Gerbert Kaandorp, Backbase started as a web technology company before pivoting to focus exclusively on financial services in 2013. Today, the company serves more than 150 banks and credit unions globally - including Barclays, BNP Paribas, Citibank, HDFC, KeyBank, Lloyds Banking Group, NatWest, Navy Federal Credit Union, Standard Bank, and Société Générale. The platform covers retail banking, business banking, and wealth management. Key capabilities include digital onboarding, lending origination, customer servicing, and employee productivity tools. In April 2025, Backbase launched what it calls the first AI-powered Banking Platform, built around its Intelligence Fabric - a data layer that enables banks to deploy AI agents for tasks like customer support, financial advice, and workflow automation. Backbase employs more than 2,000 people across 16 offices on five continents. Half of its workforce works in R&D. The company maintains regional headquarters in Atlanta for the Americas and Singapore for Asia-Pacific, alongside its global headquarters in Amsterdam. In June 2022, Backbase raised €120 million from private equity firm Motive Partners at a €2.5 billion valuation - its first external funding since founding. The company remains privately held. Industry analysts Forrester, Gartner, Celent, and IDC consistently recognize Backbase as a category leader in digital banking and AI banking platforms.