IT Engineer II
Carta
The Company You’ll Join
Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.
Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.
Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page.
The Problems You'll Solve
At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As an IT Engineer II, you’ll work to:
- Troubleshoot and fix complex macOS and Windows system problems, working through issues methodically to get users back up and running quickly while keeping systems performing at their best
- Build expertise across different administrative tools and platforms so you can step in when teammates are out, keeping everything running smoothly without interruption
- Create clear technical guides and process documentation, and help train users and team members on new tools and best practices as technology evolves
- Provide essential coverage for EU and Luxembourg time zones while helping train new IT staff on our systems, processes, and how we do things here
The Team You'll Work With
You’ll be joining our IT Team.
The IT team serves as the technological backbone of the company, providing frontline desktop support for primarily Mac-based systems across multiple office locations. They act as a force multiplier through automation, maintaining daily IT operations, troubleshooting hardware, software, and networking issues while managing equipment inventory and new hire setups. The team collaborates cross-functionally to enforce security standards, implement system improvements, and ensure the full operability of conference rooms and communication systems. Working in a fast-paced environment with an emphasis on customer service, they deliver exceptional support through ticket management systems while continuously innovating technology solutions aligned with business needs.
About You
- Communicate clearly and professionally with team members and users across different time zones, cultures, and technical skill levels while explaining complex technical issues in accessible terms
- Manage support requests efficiently through Jira, maintaining detailed records of problem resolution steps and keeping stakeholders informed as issues progress from initial report to resolution
- Quickly learn and apply company security protocols and IT procedures, serving as a knowledgeable first point of contact who can guide users through proper channels and escalation paths
- Handle day-to-day IT tasks autonomously while collaborating effectively on complex cross-departmental projects that require coordination between multiple teams and systems
At Carta, you’re not just an employee. You’re a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.
Disclosures:
- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
- For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.