At CoinJar, we have provided cryptocurrency services to Australians for over a decade and have since expanded in to other countries. Our operations ensure that all interactions, including the handling of personal identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business.

As Financial Crime Operations Officer, you will assist with customer onboarding, address financial crime escalations, conduct ongoing monitoring and enhanced customer due diligence (ECDD), and take proactive measures to prevent fraud and safeguard CoinJar's customers.

Basis: 5-days a week (38 hours per week)

This full-time role offers a hybrid work arrangement between our Melbourne CBD office and your home.

Responsibilities

• Monitor transactions to detect and investigate potential financial crimes, including money laundering, fraud, and other illicit activities.
• Conduct KYC and ECDD reviews for individuals, companies, trusts, and Self-Managed Super Funds (SMSFs).
• Review and action watchlist screening alerts in accordance with internal procedures and regulatory requirements.
• Monitor and investigate transactions and account activity to identify and prevent suspicious activity as defined by the AML/CTF Act.
• Assist with lodging suspicious matter reports to the relevant authorities.
• Conduct outbound calls to new & existing customers during onboarding and throughout the relationship.
• Action Financial Crime-related escalations from CoinJar Support and the wider CoinJar team.
• Assist the Global FinCrime Operations Manager as necessary.

• Minimum of 2 years of experience in a similar role with an interest in financial crime prevention
• An understanding of KYC and ECDD processes, with experience and or knowledge of the relevant legislation.
• Basic understanding of cryptocurrency and blockchain technology
• Strong analytical mindset, with attention to detail and an ability to identify unusual behaviour.
• A proactive approach to identifying and resolving issues
• Excellent written communication and interpersonal skills
• Attention to detail
• Ability to work in a team environment and contribute to a growing team.

• Flexible working conditions (hybrid, work from home)
• Training & development
• Employee Incentive Program (annual cash-based bonus program)
• Paid parental leave