Company Description

Empower Australia’s Payments Future with Cuscal

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

Forward with Cuscal.

Job Description

As part of a conditional, binding agreement to acquire another Australian payment services provider, subject to regulatory approvals, we are looking for a Change Manager to join our Program team.

The Change Manager leads the design and delivery of change strategies that enable successful execution of Program Sundial. This role ensures organisational change is embedded across all workstreams and that change-related risks are actively identified, assessed, and mitigated throughout each delivery phase.

Working closely with the Programme Director and Workstream leads, the Change Manager will:

• Drive adoption of new ways of working through targeted change plans, communications, and engagement.
• Embed a risk-aware change culture by integrating change risk controls into delivery milestones.
• Support readiness across Cuscal and Indue teams, ensuring alignment with regulatory expectations and integration objectives.
• Maintain visibility of change impacts and risk posture across the program lifecycle.

This role is critical to ensuring the Program delivers sustainable outcomes with minimal disruption and strong stakeholder confidence.

You’ll also make an impact by:

• Co-designing, developing and delivering change management plans considering program - and initiative-specific requirements to meet Program Sundial objectives and regulatory requirements.
• Leveraging best practice to support developing, implementing and embedding change management framework components to deliver fit-for-purpose outcomes in the Program.
• Supporting the design and development and maintenance of a portfolio view of all Program Sundial in-flight and pipeline change initiatives.
• Providing transparent and clear outcomes/insights on impacts and timing of changes to ensure effective Program decisions and business decisions.

Qualifications

What you’ll bring

You’ve got an inquisitive nature with the ability to see the bigger picture; you’ve got excellent communication skills and a real knack for influencing and negotiating. You thrive in a fast-paced environment and are passionate about Agile ways of working.

To succeed in this role, you’ll have:

• 5+ years of experience with large scale organisational change efforts
• Experience and knowledge of change management principles, methodologies and tools on complex programs
• Ability to establish and maintain strong stakeholder and relationships
• A bachelor's degree or higher (often in Psychology and Organisational Psychology, Communications/Journalism, Human Resources, Project Management, Applied / Behavioural Science or similar)
• Proficiency in the Microsoft Office Suite, especially Word and PowerPoint.
• Proficiency in using collaboration tools, including Confluence and Jira.
• Strong written and verbal communication skills with well-honed executive presentation skills

Additional Information

Why Cuscal?

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.

You’ll innovate alongside skilled, smart, connected teams.

And you’ll build an impressive, fulfilling career that continues to grow.

You’ll also enjoy a range of benefits, including:

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.

Join us and reimagine the future

Ready to make an impact? Click APPLY to join today.

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.