Job Description

Our client’s success is our success. And you make it happen

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.

In December 2025, Cuscal expanded its scale and capability through the acquisition of Indue, bringing together two established Australian payments providers with deep roots in the mutual and broader financial services sector. The combination strengthens our B2B focus, broadens our payments and regulated data services offering, and increases our ability to support banks, fintechs and corporates with resilient, secure and future‑ready solutions

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.

We are looking for Financial Crimes Officers to join our Indue AML Operations team to ensure effective ML/TF alert assessment, investigations and client engagement.

The Financial Crimes Officer (AML) role is to support the AML Operations function by assessing and investigating money laundering and terrorism financing alerts, completing regulatory reporting, and working with clients and internal teams to manage financial crime risk. The role focuses on accurate and timely transaction monitoring, documenting investigation outcomes, submitting required reports such as SMRs and IFTIs, and maintaining strong awareness of AML/CTF obligations, emerging typologies, and internal policies so that Indue delivers compliant, high‑quality financial crime services to its clients

Responsibilities of the role sit across four key areas:

1) AML Transaction Monitoring

• Assess automated and manual AML/CTF alerts in line with internal procedures and service level requirements.

• Identify, assess, and escalate potential money laundering and terrorism financing activity.

• Maintain awareness of emerging ML/TF trends, typologies, and detection practices.

2) Investigations and Case Management

• Conduct investigations into unusual or suspicious activity.

• Document investigation rationale, analysis, and outcomes accurately in the case management system.

• Maintain high standards of investigation quality, consistency, and record keeping

3) Regulatory Reporting & Compliance

• Prepare and submit Suspicious Matter Reports (SMRs) within statutory timeframes.

• Complete International Funds Transfer Instruction (IFTI) reporting in accordance with regulatory requirements.

• Support compliance with the AML/CTF Act, AML/CTF Rules, and Indue’s AML/CTF framework.

• Support approved information sharing with law enforcement agencies on escalated matters.

• Comply with internal approval pathways when responding to police or production requests.

4) Client & Stakeholder Engagement

• Liaise with client operations teams to manage alerts, investigations, and information requests.

• Provide timely, professional responses to client enquiries and service requests.

• Communicate effectively with internal stakeholders across Financial Crimes, Risk, Legal, and Operations.

About You:

You are a detail‑focused AML professional who enjoys working in an operational environment where accuracy, judgement, and timeliness matter. You bring a strong interest in financial crime and take pride in delivering compliant, high‑quality outcomes for clients and regulators.

• Experience in banking or financial services, with exposure to AML/CTF or financial crime operations.

• Working knowledge of money laundering and terrorism financing typologies and transaction monitoring concepts.

• Proven ability to assess alerts, conduct investigations, and document clear, well‑reasoned outcomes.

• Confidence preparing regulatory reports, including SMRs and IFTIs, within required timeframes.

• Strong written and verbal communication skills, with the ability to engage professionally with clients and internal stakeholders

Why Cuscal?

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

Next Step

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you. Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.