Company Description

Empower Australia’s Payments Future with Cuscal

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

Forward with Cuscal.

Job Description

Your Opportunity

As the Client Contracts Administrator, you’ll play a critical role in ensuring the smooth operation and management of the end-to-end administration of client agreements within the Cuscal environment. From ensuring that all client contracts are accurate, compliant with regulatory and internal policy requirements your work will make a tangible difference to the businesses and customers that the Australian financial sector serves.

You’ll also make an impact by:

Stakeholder & Relationship Management

• Act as the primary point of contact for contract related queries from internal stakeholders and external clients, providing clear, and professional communication throughout the contract lifecycle.
• Coordinate with legal, compliance, client management, and operations teams to resolve administrative contractual issues or disputes.

Contract Administration

• Prepare, review, and manage administration of client contracts in accordance with approved templates and policies.
• Ensure commercial terms such as fees, service levels, and contractual obligations are clearly identified for entry into the Contract Lifecycle Management (CLM) systems
• Track and manage the administration of existing client contracts, including renewals, variations, amendments, and terminations.
• Monitor key contract milestones, expiry dates, and obligations to ensure proactive management.

Client Onboarding & Documentation

• Assist to manage contract related documentation required for new client onboarding.
• Assist to ensure all client records are complete, accurate, and maintained in line with record-keeping obligations.
• Coordinate timely execution of agreements to enable smooth client onboarding

Data Analysis & Reporting

• Utilise CLM systems to manage contracts, deadlines, and deliverables.
• Maintain accurate contract data and generate reports as required for management or compliance purposes.
• Contribute to continuous improvement of contract administration processes and systems.

Qualifications

What you'll bring

You’ve got an eye for detail with strong communication skills and a passion for delivering exceptional service. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.

To succeed in this role, you’ll have:

• 2+ years of experience in a similar role
• Strong communication skills and excellent stakeholder relationship management
• High attention to detail and organisational skills
• Proactive approach to problem solving and the ability to manage multiple initiatives at once

You’ll stand out from the crowd if you have some of the following:

• Experience in the financial services industry and regulatory environment
• Formulating administration strategies & concepts
• Strategic thinking

Additional Information

Why Cuscal?

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.

You’ll innovate alongside skilled, smart, connected teams.

And you’ll build an impressive, fulfilling career that continues to grow.

You’ll also enjoy a range of benefits, including:

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.

Join us and reimagine the future

Ready to make an impact? Click APPLY to join Cuscal’s Group Risk & Compliance Transformation Program today.

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now.

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.