The role will be to oversee management and EPAM clients’ relationships. The (Senior) Delivery Manager – Digital will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will be working alongside a globally renowned and award-winning Design, development and technology teams who are passionate about what they do and how they do it. To play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define and deliver Embodying and driving a culture of continuous improvement.

The ideal candidate will have a strong background in software development with a demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within the Digital, Omnichannel B2B/B2C, Salesforce, CRM Mobile Application Space.

The primary responsibility of the position is managing delivery of multiple complex end to end digital transformation projects across various clients in the region.

Responsibilities

Hands-on technology practitioner who is able to suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
Manage customer expectations and relationship. Manage CXO level client relationships, looking for opportunities to up/ cross-sell products and services through relationship management
Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives. Identify and manage engagement risks and flag major issues early
Create, present and advocate solution architectures and approaches with deep technical details; as well as conduct solution architecture review/audit, calculate and present ROI
Participate in the full cycle of pre-sales activities, drive time pressured preparation of customer proposals (including fixed-price), define the implementation and design for the solution, present the proposed solution architecture to the customer and the statements of work from delivery perspective
Hands-on delivery management experience covering the full project initiation and life cycle: lead management, qualification for the bid/financing, drive solutioning and staffing, client management, delivery and execution governance. Accountable for delivery from financial, sourcing, development and business perspectives
Run multiple delivery streams and clients, to ensure governance at top management level and conduct governance project meetings and identify successful and unsuccessful project factors and gaps
Lead implementation of the solutions from establishing project requirements and goals to solution "go-live"
Hands-on management of delivery stream along with management & growth of a team of Technology Delivery Managers - providing coaching, mentoring and development support to drive up delivery capability across the department

Requirements

Must speak Dutch or French (Professional C1 level or higher)
Experience in building delivery teams and solutions
Proven experience in driving scalable enterprise initiatives
Prior exposure to industry digital programs; specifically around Digital, Salesforce, CRM, Mobile Applications and Omni-Channel B2B/B2C
Proven experience of hands-on managing delivery of an organization of 50 FTE and or high business impact engagements of a similar size
Proven experience in driving large-scale transformational initiatives, ideally initiatives in large enterprises impacting both organizational and technological components of an organization
Experience with presales, contracting
Experience in building and leading geographically distributed delivery teams, including experience in working with customer’s distributed team and defining right target operating model
Excellent communication, presentation, and planning skills are necessary, experience with working with nearshore teams preferable
Expected to have exceptional organization, leadership and stakeholder management skills
Minimum of a Bachelor’s degree, MBA or equivalent business experience preferred
Self-motivated, flexible, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced, highly entrepreneurial work environment

We Offer

Private healthcare insurance (DKV) free for all household
Pension plan (AG – disability, death and pension)
Daily restaurant tickets 7€ face value
Eco-cheques
JC gross bonus
EOY premium
Simple and double holiday pay
Commuting to work- costs reimbursement OR Company Car + energy card
IT equipment: e.g. laptop + mobile subscription
Annual Salary Review
Great learning and development opportunities
Unlimited access to LinkedIn learning and online libraries
Regular Corporate and Social Events
The opportunity to be part of a diverse and multicultural company
Certain benefits and perks may be subject to eligibility requirements

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

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