(Senior) Delivery Manager - Digital (Dutch or French Speaking)
EPAM Systems
Posted on Tuesday, July 4, 2023
The role will be to oversee management and EPAM clients’ relationships. The (Senior) Delivery Manager – Digital will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will be working alongside a globally renowned and award-winning Design, development and technology teams who are passionate about what they do and how they do it. To play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define and deliver Embodying and driving a culture of continuous improvement.
The ideal candidate will have a strong background in software development with a demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within the Digital, Omnichannel B2B/B2C, Salesforce, CRM Mobile Application Space.
The primary responsibility of the position is managing delivery of multiple complex end to end digital transformation projects across various clients in the region.
The ideal candidate will have a strong background in software development with a demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within the Digital, Omnichannel B2B/B2C, Salesforce, CRM Mobile Application Space.
The primary responsibility of the position is managing delivery of multiple complex end to end digital transformation projects across various clients in the region.
Responsibilities
- Hands-on technology practitioner who is able to suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
- Manage customer expectations and relationship. Manage CXO level client relationships, looking for opportunities to up/ cross-sell products and services through relationship management
- Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives. Identify and manage engagement risks and flag major issues early
- Create, present and advocate solution architectures and approaches with deep technical details; as well as conduct solution architecture review/audit, calculate and present ROI
- Participate in the full cycle of pre-sales activities, drive time pressured preparation of customer proposals (including fixed-price), define the implementation and design for the solution, present the proposed solution architecture to the customer and the statements of work from delivery perspective
- Hands-on delivery management experience covering the full project initiation and life cycle: lead management, qualification for the bid/financing, drive solutioning and staffing, client management, delivery and execution governance. Accountable for delivery from financial, sourcing, development and business perspectives
- Run multiple delivery streams and clients, to ensure governance at top management level and conduct governance project meetings and identify successful and unsuccessful project factors and gaps
- Lead implementation of the solutions from establishing project requirements and goals to solution "go-live"
- Hands-on management of delivery stream along with management & growth of a team of Technology Delivery Managers - providing coaching, mentoring and development support to drive up delivery capability across the department
Requirements
- Must speak Dutch or French (Professional C1 level or higher)
- Experience in building delivery teams and solutions
- Proven experience in driving scalable enterprise initiatives
- Prior exposure to industry digital programs; specifically around Digital, Salesforce, CRM, Mobile Applications and Omni-Channel B2B/B2C
- Proven experience of hands-on managing delivery of an organization of 50 FTE and or high business impact engagements of a similar size
- Proven experience in driving large-scale transformational initiatives, ideally initiatives in large enterprises impacting both organizational and technological components of an organization
- Experience with presales, contracting
- Experience in building and leading geographically distributed delivery teams, including experience in working with customer’s distributed team and defining right target operating model
- Excellent communication, presentation, and planning skills are necessary, experience with working with nearshore teams preferable
- Expected to have exceptional organization, leadership and stakeholder management skills
- Minimum of a Bachelor’s degree, MBA or equivalent business experience preferred
- Self-motivated, flexible, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced, highly entrepreneurial work environment
We Offer
- Competitive Compensation
- Discretionary Performance Based bonus
- 25 paid holiday days
- Private healthcare insurance
- Daily restaurant tickets
- Commuting to work- costs reimbursement
- IT equipment: e.g. laptop + mobile device
- Annual Salary Review
- Great learning and development opportunities
- Unlimited access to LinkedIn learning and online libraries
- Regular Corporate and Social Events
- The opportunity to be part of a diverse and multicultural company
About EPAM
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential