EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are currently seeking a remote Middle Network Support Engineer to join our team. The successful candidate will provide ongoing support for the global data network, serving as level 3 support for all network-related support tasks and troubleshooting. You will also design, develop, and deploy LAN/WAN network infrastructure and be available for on-call duty for non-business hours support as per shift assignments.

Responsibilities

• Design, develop, and deploy LAN/WAN network infrastructure
• Provide 3rd-level troubleshooting for all LAN/WAN alerts and issues
• Maintain all monitoring and reporting systems
• Produce and maintain documentation related to all developed/deployed systems
• Configure and install various network devices and services like routers, switches, firewalls, load balancers, VPN, and QoS
• Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Be available for 24x7 support

Requirements

• At least 2 years of experience in network infrastructure support
• CCNP Certification and a BA Degree/B.S. Degree
• Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
• Familiarity with Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
• Experience working on all applications such as SAP, Citrix, Portal, etc
• Excellent understanding of routing protocols like EIGRP, OSPF, and BGP
• Good communication skills to interact clearly with customers
• Proficiency in English language, with at least a B2+ level

Nice to have

• Experience in Cloud Platforms (AWS, Azure, or GCP)
• Experience with SD-WAN like Silver Peak
• Familiarity with Cisco IOS
• Knowledge in configuring/troubleshooting wireless like Cisco WLC preferred

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home