Senior Network Support Engineer
EPAM Systems
Senior Network Support Engineer Description
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Our remote team is looking to bring on board a Senior Network Support Engineer to provide continual support for our global data network.
The focus of this role is on the design, development, and deployment of LAN/WAN network infrastructure. The candidate should have extensive knowledge and experience in troubleshooting network issues and configuring and installing various network devices and services such as routers, switches, firewalls, load balancers, and more. Familiarity with established configuration and change management policies is crucial to ensure successful modifications to the network infrastructure. We invite Network Support Engineers with relevant experience to apply for this role.
Responsibilities
- Third-level troubleshooting for all LAN/WAN alerts and issues
- Maintenance of all monitoring and reporting systems
- Production and maintenance of documentation related to all systems developed/deployed
- Administrative tasks related to time entry and status reporting
- Configuration and installation of various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS)
- Monitoring of performance to ensure system availability and reliability
- System resource utilization, trending, and capacity planning
- Compliance with established configuration and change management policies
- Selection and implementation of security tools, policies, and procedures in collaboration with the company’s security team
- Liaison with vendors and other IT personnel for problem resolution
- Conducting technical training for internal resources
Requirements
- A minimum of 3 years of network support and administration experience, preferably in a global setting
- CCNP Certification along with a BA Degree / B.S. Degree
- Proficiency in LAN/WAN network infrastructure design, development, and deployment
- Experience in configuring and installing various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS)
- Expertise in troubleshooting network issues and conducting network maintenance and system upgrades
- Experience in ensuring system availability and reliability through performance monitoring
- Familiarity with established configuration and change management policies
- Ability to select and implement security tools, policies, and procedures
- Fluency in English, for effective communication with stakeholders and team members
- Availability for a 24x7 work schedule
Nice to have
- Experience with SD-WAN, preferably Silver Peak
- Experience with Next Gen Firewalls, preferably Cisco Firepower
- Knowledge in troubleshooting routing loops
- Ability to configure and troubleshoot wireless systems, preferably Cisco WLC
- Experience in configuring and troubleshooting routing protocols – EIGRP, OSPF, BGP
We offer
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
- Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home