Systems Operations Support

Are you passionate about leading strategic initiatives and making a profound impact on projects? As an SRE at our company, you'll have the opportunity to work with a dynamic and supportive team on diverse, high-impact projects for some of the world's biggest brands. This is your chance to contribute to a thriving IT environment and further your career. Apply now to learn more about this exciting opportunity.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

Production Stability: Take ownership of production stability and problem resolution for Quant/Enterprise Technology systems during core business hours
Production Environment: Ensure the readiness and effective operation of production environments, conducting routine maintenance on file, data store, and job control systems
On-Call Support: Participate in on-call rotations, being available to address issues outside regular business hours
Complex Issue Resolution: Investigate complex issues related to production delivery, conduct root cause analyses, establish solutions, and oversee the necessary steps for resolution
Risk Management: Identify and manage risks, promptly flag significant issues, and escalate incidents when required
Client Focus: Deliver results, productivity, quality, and value to clients, meeting their deadlines and objectives while remaining an honest, realistic, and dedicated partner
Deployment: Deploy patches and full-stack updates into production, ensuring seamless operations
Disaster Recovery Testing: Lead regular disaster recovery testing and improve the process continually
Innovation: Play an active role in proposing innovative technologies, tools, and approaches to improve processes and solve business problems

Requirements

Intermediate SQL: Proficiency in MS SQL databases
Scripting: Intermediate knowledge of PowerShell or C#
Troubleshooting: Strong troubleshooting skills
Technical Experience: Hands-on experience in creating, improving, supporting, and releasing technical solutions, preferably in a Microsoft environment
Coding Skills: Understanding of object-oriented programming language coding principles
Technical Stack: Experience with RESTful services, SQL databases, AMQP
CI/CD: Familiarity with CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity
ITIL: Understanding of ITIL processes

Nice to have

Reactive Programming: Experience with ReactiveX
Programming Languages: Knowledge of Python, Scala, or Go programming languages
Reporting Tools: Experience with reporting tools like JasperReports, DynamicReports, or QlikView
Complex Environments: Experience working in complex environments with multiple dependencies
Monitoring Tools: Familiarity with monitoring tools such as Grafana, Victoria Metrics, SolarWinds, and Elasticsearch

We Offer

Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
Monthly non-taxable amount for the electricity and internet bills