Senior Service Desk Specialist
EPAM Systems
This job is no longer accepting applications
See open jobs at EPAM Systems.See open jobs similar to "Senior Service Desk Specialist" FinTech Australia.Kyrgyzstan
Posted 6+ months ago
Senior Service Desk Specialist Description
DESCRIPTION
We are looking for a Senior Service Desk Specialist to strengthen our team in providing end-user support to EPAM’s clients. Currently, we support 20+ global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.
What You’ll Do
- Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
- Monitor the status and progress toward resolution of all open incidents
- Keep affected users informed about progress
- Detect potential trends and liaise with problem management where applicable
What You Have
- Basic Active Directory hands-on experience
- User support and troubleshooting skills
- Knowledge of Microsoft products on intermediate level (Outlook, Teams, Excel, Word)
- Knowledge of e-mail correspondence and phone etiquette
- English level: B2+ and higher, both written and spoken
Nice to have
- Knowledge in O365, O365 Licensing model, Azure, Exchange, OneDrive
- Hardware maintenance knowledge ( blue screen, hardware settings etc.)
- Basic network skills ( VPN, servers availability, remote connection)
- Cloud Infrastructure knowledge
- Expertise in ITIL event and incident management processes
We Offer
- We connect like-minded people :
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 50+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all:
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Discounts for fitness clubs and sports programs
- Benefits package (hotels, bookstores, food delivery)
About EPAM
- EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities
This job is no longer accepting applications
See open jobs at EPAM Systems.See open jobs similar to "Senior Service Desk Specialist" FinTech Australia.