Senior Service Desk Specialist
EPAM Systems
This job is no longer accepting applications
See open jobs at EPAM Systems.See open jobs similar to "Senior Service Desk Specialist" FinTech Australia.Armenia
Posted 6+ months ago
Senior Service Desk Specialist Description
DESCRIPTION
We are looking for a Senior Service Desk Specialist to strengthen our team in providing end-user support to EPAM’s clients. Currently, we support 20+ global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.
What You’ll Do
- Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
- Monitor the status and progress toward resolution of all open incidents
- Keep affected users informed about progress
- Detect potential trends and liaise with problem management where applicable
What You Have
- Basic Active Directory hands-on experience
- User support and troubleshooting skills
- Knowledge of Microsoft products on intermediate level (Outlook, Teams, Excel, Word)
- Knowledge of e-mail correspondence and phone etiquette
- English level: B2+ and higher, both written and spoken
Nice to have
- Knowledge in O365, O365 Licensing model, Azure, Exchange, OneDrive
- Hardware maintenance knowledge ( blue screen, hardware settings etc.)
- Basic network skills ( VPN, servers availability, remote connection)
- Cloud Infrastructure knowledge
- Expertise in ITIL event and incident management processes
We Offer
- We connect like-minded people :
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 50+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
About EPAM
- EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities
This job is no longer accepting applications
See open jobs at EPAM Systems.See open jobs similar to "Senior Service Desk Specialist" FinTech Australia.