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We are looking for a Unified Communication Engineer who specializes in creating, deploying, and maintaining integrated communication systems involving voice, video, data, and mobile applications. In this role, you will be responsible for system design, implementation, regular maintenance, managing collaboration tools, and ensuring security and compliance with industry standards.

Working schedule 11:00/12:00 – 20:00/21:00 (UTC+2)

The remote option applies only to the Candidates who will be working from any location in Ukraine.

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Responsibilities

• Proactively manage and keep the collaborations system operational
• Identify new use cases, glean from various channels including trouble tickets and other end user interactions
• Create and implement new capabilities to support increased overall productivity
• Collaborate with UX/service-desk teams to ensure proactive communications, training, and accurate documentation are available to the user community
• Optimize users’ collaboration experience, which involve computation and network enhancement
• Develop the tool set and telemetry
• Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance issues
• Work on escalated support tickets within the UCC domain
• Stay abreast of feature releases and investigate relevance/impact to the client’s user base
• Research and implement alternative solutions and workarounds. Including BOTs, to fill and work around feature gaps within standard Webex products
• Parse through application and system logs to troubleshoot issues
• Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff
• Operate with a focus on the telephony function

Requirements

• Professional experience in the same field 3+ years
• Candidate has proficiency across the Webex suite of products, with emphasis on telephony function
• Possess an intermediate level of IP networking knowledge
• Candidate can troubleshoot Cisco UC systems, including Webex Control Hub
• Candidate has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler
• Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC
• Candidate is comfortable to act on certificate expirations, CSR generation etc
• Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity
• Intermediate or higher English level, both spoken and written (B1+)

We Offer

• Competitive compensation depending on experience and skills
• The individual career path
• Social package - medical insurance, sports
• Compensation for sick lists and regular vacations
• English classes with certified English teachers
• Unlimited access to LinkedIn learning solutions
• Flexible work hours

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential. EPAM is committed to providing our global team of 53,150+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence