We are looking for an experienced Salesforce Marketing Cloud (SFMC) Business Solution Architect. to join our team. The ideal candidate will have in-depth knowledge of SFMC, particularly in implementing, setting up, and configuring new instances and Business Units. This role involves leading business discovery processes, developing, and rolling out critical deliverables, and ensuring best practices in SFMC.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

Execute discovery from a business architecture perspective to gather and analyze requirements
Oversee the setup and configuration of new SFMC instances and Business Units
Create emails and email templates using HTML, CSS, and AMPscript
Design and manage customer journeys and automation processes using Journey Builder and Automation Studio
Implement and manage SMS and WhatsApp connections within SFMC (Mobile Connect and WhatsApp Integration)
Develop and focus on consent management in custom preference centers
Lead the creation of EPIC-level backlogs and ensure alignment with RACI (Responsible, Accountable, Consulted, Informed) model
Develop and maintain the Salesforce Marketing Cloud Capability Map
Design and document Business Processes Architecture at Level 1 and Level 2
Contribute to high-level solution architecture to meet business needs
Advocate and implement Salesforce Marketing Cloud best practices

Requirements

At least 5 years of experience in a similar role and working within Salesforce Marketing Cloud
Expertise in Triggered Messaging through Triggered Sends, Journey Builder, or Automations via ETL Files on SFMC Enhanced FTP
Strong knowledge of Journey Builder, Automation Studio, Mobile Connect, and WhatsApp connection
Ability to create and customize Emails and Email Templates (HTML/CSS/AMPscript)
Experience in developing a Custom Preference Center
Proficiency in English at C1 level or higher
Experience leading communication and presentations to C-Level stakeholders
Relevant certifications in Salesforce Marketing Cloud are highly desirable

We Offer

Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
Monthly non-taxable amount for the electricity and internet bills