EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a Senior Application Support Engineer to join our remote team and provide comprehensive support for our micro-services-based application deployed on AKS.

In this role, you will be responsible for monitoring and troubleshooting issues, and bug fixes, and ensuring smooth operation of the application.

You will work with a range of technologies, including Azure Monitor, Dynatrace, ServiceNow, Azure Application Gateway, Azure Application Insights, and more. You will also be involved in mobile client application troubleshooting for iOS and Android, and participate in calls and chats with customers to troubleshoot issues.

Responsibilities

• Provide comprehensive application support for our micro-services-based application deployed on AKS
• Monitor and troubleshoot issues, bug fixes, and ensure smooth operation of the application
• Participate in calls and chats with customers to troubleshoot issues and provide support
• Develop and modify queries and alerts in Azure Monitor and Log Analytics
• Document RCA and provide recommendations for improvements
• Automate maintenance operations using scripting languages such as PowerShell, Bash, and Kusto Query Language

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in application support, troubleshooting, and maintenance operations
• Strong experience in Azure Monitor, Dynatrace, and ServiceNow
• Experience with Azure Application Gateway, Azure Application Insights, and Azure DevOps
• Good knowledge of HTTP, HTTPS, Kubernetes, Proxy Servers, and nginx
• Experience in developing SQL queries and monitoring alert notifications
• Excellent verbal and written communication skills in English at a B2 level

Nice to have

• Experience with ITSM, including incidents management, problem management, and change management
• Experience with Confluence
• Experience in using scripting languages: PowerShell, Bash, Kusto Query Language

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively