Join EPAM as a Jira Support Specialist!

In this role, you'll provide first-level support to our clients using Jira, ensuring business continuity via precise, punctual, and empathic support services.

If you have proficiency in Jira software and its functionalities and experience in a technical support role, we'd love to hear from you.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

Providing efficient and effective first-level support to customers using Jira
Maintaining a high level of customer satisfaction through timely resolution of issues
Continually improving technical skills and knowledge about Jira software
Responding, diagnosing, resolving and tracking support queries and community support cases or forum threads
Performing internal classification queries documenting classes of problems and preventative actions for further retroactive analysis

Requirements

Proficiency in Jira software and its functionalities
Experience in a technical support role, preferably dealing with project management software
Familiarity with ITIL and service management and proficiency in using ticketing systems to track customer interactions and issue resolutions
Basic knowledge of other project management tools and software and familiarity with Agile and Scrum methodologies
Excellent problem-solving skills and strong communication skills

Nice to have

Jira Administrator certification
Experience in conducting training sessions
Knowledge of other Atlassian products like Confluence
Experience in working in a software development environment

We Offer

Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
Monthly non-taxable amount for the electricity and internet bills