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About the role

EPAM is seeking an experienced Service Desk professional to join our dynamic team in Germany. This role requires strong analytical and communication skills, technical expertise, customer service focus and the ability to handle multiple tasks simultaneously.

At EPAM, we provide a supportive, collaborative environment with a focus on continuous learning and development. The successful candidate will have the opportunity to work alongside experienced professionals in a vibrant and diverse work setting. Join us in driving efficient operations and delivering exceptional customer service.

Responsibilities

• Provide first and second level support for all IT related issues and service requests, solving complex inquiries independently
• Apply extensive technical knowledge in Apache NiFi, Splunk and Elastic to troubleshoot and resolve reported issues quickly and accurately
• Document all inquiries, incidents and interventions carefully and accurately
• Exhibit excellent customer service skills, ensuring high quality and professional interactions with all users
• Collaborate effectively with technical staff and engineers to find solutions and handle escalated issues
• Handle incident management, including tracking and escalating incidents and service requests
• Be involved in continuous training initiatives to maintain and enhance your technical expertise in the technologies we utilize
• Contribute to process improvement and drive efficient operations within the Service Desk team

Requirements

• Strong communication skills with the ability to analyze and communicate requests clearly and succinctly
• Relevant experience in consulting, with the ability to advise customers and solve problems
• Sound technical understanding of Apache NiFi, Splunk and Elastic
• Proven experience providing first and second level support
• Excellent fault diagnosis skills, with the ability to quickly identify and resolve technical problems
• Exceptional customer service skills
• Rigorous documentation capabilities
• Strong teamwork ethic
• Demonstrated ability to manage multiple tasks simultaneously
• Understanding of escalation channels and procedures
• Commitment to continuous learning and development in the mentioned technologies

Our Benefits Include

• 30 days holiday per annum
• Company Pension Scheme
• Competitive compensation depending on experience and skills
• Regular performance assessments
• bitkom - Corporate Benefits
• EPAM Employee Stock Purchase Plan (ESPP)
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
• Friendly and enjoyable working team
• Regular corporate and social events
• Flexible and remote working opportunities
• Certain benefits and perks may be subject to eligibility requirements

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Why join EPAM

• Work across markets and verticals and gain exposure to a great variety of projects and cutting-edge technologies
• Become part of a global community of well-connected experts across 50+ countries: enjoy a career without borders within an international environment
• Carve your career path: as the Fastest-Growing IT Services Company in the Fortune 100 List, EPAM is committed to help you discover your fullest potential by creating career plans that best suit you and your future plans
• EPAM Germany was named a Top Company 2022, 2023 & 2024 by Kununu for its people centric culture built on life-long learning