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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

See Yourself in this Role at EPAM

We are looking for an experienced Service Desk Specialist to join our team.

What You’ll Do

• Provide first and second level support for all IT related issues and service requests, solving complex inquiries independently
• Apply extensive technical knowledge in Apache NiFi, Splunk and Elastic to troubleshoot and resolve reported issues quickly and accurately
• Document all inquiries, incidents and interventions carefully and accurately
• Exhibit excellent customer service skills, ensuring high quality and professional interactions with all users
• Collaborate effectively with technical staff and engineers to find solutions and handle escalated issues
• Handle incident management, including tracking and escalating incidents and service requests
• Be involved in continuous training initiatives to maintain and enhance your technical expertise in the technologies we utilize
• Contribute to process improvement and drive efficient operations within the Service Desk team

What You Have

• Strong communication skills with the ability to analyze and communicate requests clearly and succinctly
• Relevant experience in consulting, with the ability to advise customers and solve problems
• Sound technical understanding of Apache NiFi, Splunk and Elastic
• Proven experience providing first and second level support
• Excellent fault diagnosis skills, with the ability to quickly identify and resolve technical problems
• Fluent English (written & oral) and proactive communication skills
• Exceptional customer service skills
• Rigorous documentation capabilities
• Strong teamwork ethic
• Demonstrated ability to manage multiple tasks simultaneously
• Understanding of escalation channels and procedures
• Commitment to continuous learning and development in the mentioned technologies
• Readinnes to have business trips to Stuttgart

We Offer

• We offer the possibility to work on full product lifecycle – from concept to delivery into production
• Opportunity to work in a fast-paced, agile, software engineering culture
• Using English on a daily basis
• Unlimited access to LinkedIn learning solutions
• Benefit program (5 weeks of vacation, 5 paid sick days, meal vouchers, reimbursement of glasses, contribution to pension fund)
• Rotation program - possibility to relocate for short and long-term projects within 30 countries