Unified Collaborations Engineer
EPAM Systems
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Posted 6+ months ago
Unified Collaborations Engineer Description
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are looking for Unified Collaborations Engineer to join our Team in Hungary.
DESCRIPTION
We are looking for Unified Collaborations Engineer to join our Team in Hungary.
What You’ll Do
- Proactively manage and keep the collaborations system operational
- Identify new use cases, glean from various channels including trouble tickets and other end user interactions
- Create and implement new capabilities to support increased overall productivity
- Collaborate with UX/service-desk teams to ensure proactive communications, training, and accurate documentation are available to the user community
- Optimize users’ collaboration experience, which involve computation and network enhancement
- Develop the tool set and telemetry
- Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance issues
- Work on escalated support tickets within the UCC domain
- Stay abreast of feature releases and investigate relevance/impact to the Sompo user base
- Research and implement alternative solutions and workarounds. Including BOTs, to fill and work around feature gaps within standard Webex products
- Parse through application and system logs to troubleshoot issues
- Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff
- Operate with a focus on the telephony function
What You Have
- Fluency in English (both written and spoken)
- Candidate has proficiency across the Webex suite of products, with emphasis on telephony function
- Possess an intermediate level of IP networking knowledge
- Candidate can troubleshoot Cisco UC systems, including Webex Control Hub
- Candidate has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler
- Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC
- Candidate is comfortable to act on certificate expirations, CSR generation etc
- Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity
- Candidate is a cooperative team member
- Possess strong interpersonal skills to engage with users
- Candidate has outstanding communication and documentation abilities
- Candidate is resourceful and able to work independently
- Proven demonstration of proactive customer support by preemptively identifying and addressing potential user problems
We Offer
- Dynamic, entrepreneurial, high speed, high growth corporate environment
- Diverse multicultural, multi-functional, and multilingual work environment
- Opportunities for personal and career growth in a progressive industry
- Global scope, international projects
- Widespread training and development opportunities
- Unlimited access to LinkedIn learning solutions
- Competitive salary and various benefits
- Sport and social teams support, recreation area, advanced CSR programs
This job is no longer accepting applications
See open jobs at EPAM Systems.See open jobs similar to "Unified Collaborations Engineer" FinTech Australia.