EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Senior Content Strategist to join our team and take charge of a project focused on developing product UI content.

As a Senior Content Strategist, you will be responsible for writing and designing product UI content that is accessible, useful, and natural-sounding, keeping in mind human-centered design principles.

Responsibilities

• Create long-form articles for the EGDS documentation site
• Develop atomic-level content component and pattern documentation
• Provide product voice/tone guidance and examples
• Build strong relationships with cross-domain content owners to ensure a cohesive product + brand experience
• Define content workflows and processes
• Document best practices for product content
• Map and source content for new product experiences
• Create polished Figma flows and PPT presentations for content critiques and stakeholder reviews
• Define and deliver end-to-end content strategy for product experiences
• Conduct content audits, competitive evaluations, and heuristic assessments of product content usability/accessibility
• Conceptualize, write, test, and deliver in-product content using human-centered design methods
• Create content wireframes and sketches, empathy maps, affinity diagrams, and related HCD artifacts
• Develop voice flows and ML/AI prompts and guardrails
• Write long-form articles for Help Center and Destination Guides
• Document end-to-end content decisions in polished Figma files for stakeholder feedback and engineering handoff
• Contribute scalable, reusable standards for content mechanics, tone, style, and accessibility

Requirements

• Bachelor's degree in a relevant field such as Journalism, Communications, or a related discipline
• Between 5-8 years of experience in content strategy and design for digital products
• Expertise in writing UI content in American English, with a focus on accessibility and usability
• Advanced working expertise in Figma, including content-specific plug-ins such as Ditto
• Strong presentation and storytelling skills, including PPT creation
• Competent facilitation and workshopping skills
• Familiarity with Microsoft Office 365
• Working understanding of headless content management systems and GitHub
• Working understanding of AI/ML for content design, including NLU development, designing for generative AI, and prompt engineering
• Excellent relationship-building and team collaboration skills
• Growth mindset and first-principles thinking

Nice to have

• Experience in marketing copywriting
• Working knowledge of SEO and web analytics
• Experience in A/B testing and experimentation
• Experience in designing for internationalization and localization
• Experience in designing for chatbots and voice assistants

We offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)