Join EPAM as a Service Delivery Manager.

In this role, you'll be responsible for Scrum team and organization, proactively identify areas for improvement in the platform, and facilitate the creation of plans and roadmaps.

If you have 4+ years of experience in managing projects and delivering services, proficiency in ITIL processes, and excellent communication skills, we'd love to hear from you.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

Responsible for Scrum team and organization
Close the communication gaps between L2 and L3 support
Proactively identify areas for improvement in the platform
Introduce or enhance current framework processes, such as incident management
Facilitate the creation of plans and roadmaps
Monitor progress and regularly report status
Set up and execute the issue escalation process
Establish effective collaboration with delivery teams, including handovers
Set up communication loops for Site Reliability Engineering (SRE) improvements
Ensure projects meet success criteria

Requirements

4+ years of experience in managing projects and delivering services
Proficient in Change Management, Incident Management, Problem Management, and other ITIL processes
Excellent ability to communicate directly with key stakeholders from the client side
Experience in managing support operations and teams
Strong ability to understand both functional and technical requirements
Lead by example, demonstrating strong leadership and motivational skills
Experience working in a multicultural environment
Great English communication skills (C1/C1+)

Nice to have

Technical background in Application Development
Software Architecture experience

We Offer

Health Insurance
Life Insurance (SVO)
Occupational Risk Insurance (ART)
Paid Time Off – Vacations. 14 calendar days a year, the number of days will increase by seniority based on local law rules
Sick leave
Exceptional Leave. Take paid time off for your major life changes (childbirth, marriage, etc.)
Compensation of costs for internet, electricity, and personal laptop usage (if applicable)
Stable full-time workload
Thousands of projects for top brands
Stable income
Referral Program
Certification opportunities
Unlimited access to LinkedIn learning solutions
Language courses
Relocation Assistance Package