We are actively seeking Dynamics CRM Implementation Consultant residing within the European Union who are willing to relocate to Poland and embrace an exciting opportunity. This role involves spending 40% of your time on trips to our customer's headquarters in Malta (with six weeklong trips per year) enabling you to contribute to a transformative IT modernization project.

It is a fully remote position offering you the flexibility to work from any location in Poland, whether it's your home or one of our well-equipped offices in Gdansk, Katowice, Krakow, Lodz, Warsaw, or Wroclaw.

Our esteemed customer is embarking on a journey of IT modernization, adopting a cutting-edge CRM solution based on Microsoft Dynamics. To bolster their team, we are seeking a Functional Manager with a profound understanding of this technology. In this role, your primary responsibilities will include:

• Project Coordination: You will lead the implementation project, supported by a dedicated project manager.

• Technical Guidance: Leverage your expertise in MS CRM solutions to guide customer Subject Matter Experts in their contributions to the project.

• Progress Reporting: Regularly report on project advancements and coordinate supporting activities with the customer CRM Steerco.

Responsibilities

• Making daily decisions to ensure project adherence to specifications and plans
• Coordinating activities spanning process design, customer experience, UX, IT, complaints, and case handling
• Reporting to the Steerco and orchestrating Steerco meetings
• Collaborating closely with the customer's Project Manager to ensure the successful delivery of the CRM
• Managing stakeholders across all business areas connected to CRM
• Overseeing implementation, including training, change management, and employee enablement
• Establishing the customer's CRM team, covering administration, analytics, maintenance, and monitoring

Requirements

• Strong experience in Microsoft Dynamics 365 CRM, particularly in similar projects
• Exceptional communication and problem-solving skills
• Proficiency in the English language
• A willingness to travel on a regular basis to meet project demands

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.