EPAM Systems provides 24/7 support services for users of a major Cloud platform.

The Support team is distributed across multiple locations. We are hiring Application Support Engineers to extend our multi-language team, based in Minato-ku, Tokyo, Japan.

Responsibilities

• Provide technical assistance and support as part of a global 24x7-support organization
• Resolve end-users' technical issues
• Help companies create their applications and programs
• Advise the best solutions to meet user objectives
• Follow notification and escalation procedures
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Trainings and meetings with client

Requirements

• Strong research, analytical and problem-solving skills required to work with petabyte or even exabytes of data
• Familiar with web protocols (HTTP, HTTPS, TLS/SSL, DNS, etc.)
• TCP/IP networking protocol knowledge, troubleshooting of reachability, latency and throughput issues (TCP/IP, BGP, OSPF or IS-IS, IPv4/IPv6, VPN, NAT, ICMP, Ethernet switch or router configurations, etc.)
• Ability to read and understand code to reproduce customer problems
• Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
• Operating system knowledge of installation and configuration on Linux and Windows
• Native or Fluent Mandarin communication
• Business level English (B1+ and higher according to the CEFR, or 750 and higher points on TOEIC)

Nice to have

• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience with PaaS, and IaaS technologies, Cloud Computing, Kubernetes cluster management
• Familiarity with level 7 and level 3 load balancers
• Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
• Background in ISP
• Business level Japanese a plus

We offer

• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• By choosing EPAM, you'll be working at Glassdoor’s 100 Best Places to Work for 2023 and 2024, and one of the Most Loved Workplaces, as recognized by Newsweek from 2021 through to 2023

How We Hire

• Here, we summarize the typical journey to finding a job within EPAM.

• Apply and tell us about yourself!

• Go through some standard interviews:

• - Technical interview with our digital lead
• - Manager interview
• - Offer interview with a hiring manager

• Get ready to join the team!

Life at EPAM

•EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities

•Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy

•We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail

•With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond