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Guadalajara + Junior Application Support Analyst (ONSITE)

EPAM Systems

EPAM Systems

This job is no longer accepting applications

See open jobs at EPAM Systems.See open jobs similar to "Guadalajara + Junior Application Support Analyst (ONSITE)" FinTech Australia.
IT, Customer Service
Guadalajara, Jalisco, Mexico
Posted 6+ months ago
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Guadalajara + Junior Application Support Analyst (ONSITE) Description

DESCRIPTION



Are you ready to kickstart your career in IT and gain hands-on experience in a dynamic environment?

Join EPAM as a Junior Application Support Analyst in Guadalajara and immerse yourself in a comprehensive training program designed to elevate your technical skills.

This onsite opportunity allows you to work with cutting-edge technologies and provides a pathway to a full-time engineering position at EPAM, a global leader in digital platform engineering services.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

  • During the training:
    • Actively participate in the 9-week formal education program
    • Receive training and mentoring by an EPAM Engineer
    • Hands On workshops, Cloud basics, Linux intermediate level training, Shell scripting, Networking
    • Utilize cutting-edge technologies
    • Upon successful completion of the program, you will be given the opportunity to join EPAM in a full-time engineering position
  • After the training:
    • Provide support to customers using Cloud Platform products, solutions and APIs
    • Provide technical assistance and support as part of a global 24x5-support organization
    • Work closely with Engineers and Product Managers to improve the product and make our customers successful
    • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
    • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
    • Follow notification and escalation procedures
    • Follow standards for communications with business involving operational issues

Requirements

  • At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
  • Knowledge of Linux/UNIX and Windows Server
  • Familiarity with shell scripting
  • Understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Knowledge of Cloud concepts
  • Experience with customer service

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills

Conditions

  • By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy
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This job is no longer accepting applications

See open jobs at EPAM Systems.See open jobs similar to "Guadalajara + Junior Application Support Analyst (ONSITE)" FinTech Australia.
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