This role centers on overseeing our procurement management system, incorporating our applications - Scoops and Skipper. Responsibilities include maximizing performance, operational tracking within agreed timelines, meeting established SLAs, restoring services, and handling maintenance corrections.

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Responsibilities

Assess risks in your area of responsibility and act to diminish them
Meet delivery objectives and timeframes while ensuring SLAs are adhered to and conducting regression testing according to the test coverage ratio
Acquire necessary resources for business needs
Create macro-solutions, both functional and technical, and bring in additional expertise when needed
Validate suggested solutions and hypotheses, whether functional or technical
Update operation maintenance deliverables in line with regulatory standards
Contribute to advancing your functional and technical skills through new projects and increasing responsibilities
Manage or be an active participant in meetings and committees related to intervention
Maintain regular communication with project stakeholders as per agreed frequency
Document and regularly update the solutions' knowledge base, including client FAQs and troubleshooting details

Requirements

Minimum of 3 years in a comparable role
Degree in IT or related field
Background in procurement and management oversight
Proficient in supporting application production and serving as Technical Leader
Independent, meticulous, and dedicated
Keen on initiating and exploring innovative solutions
Analytical, with the ability to constructively critique solutions
Effective in stress management and staying calm under production pressure
Excellent at incident management and prioritization
Strong interpersonal and communication skills for fostering relationships, managing meetings, public speaking, and documenting meetings
Skilled in Service Now, Jira Lanta, and Oracle with advanced PL SQL expertise
Proficient in French (B2 level)