In this role, you will be responsible for managing our procurement management ecosystem, which encompasses our two applications - Scoops and Skipper. The position entails ensuring the best performance and operational monitoring within the stipulated timeline, while adhering to compliance with defined SLAs, ensuring service restoration, and managing corrective maintenance requests.

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Responsibilities

Assess and mitigate risks encountered during your work within your scope of responsibility
Ensure delivery targets and deadlines are met while maintaining adherence to SLAs and upholding regression testing within the defined test coverage ratio
Identify and procure essential resources when necessary
Develop functional or technical macro-solutions, seeking additional resources and expertise as required
Validate the proposed solutions, functional or technical hypotheses
Manage the updating of deliverables specific to operation maintenance in accordance with regulations and standards
Play a role in enhancing your functional and technical skills through new projects and expanded scope
Manage or participate in relevant meetings and committees within the scope of intervention
Facilitate communication with various stakeholders in alignment with predefined frequency settings
Organize and maintain the documentation/knowledge base for the solutions within your scope, ensuring frequent updates with client FAQs and bug-fixing details

Requirements

1+ years of experience in a similar position
University graduation in IT-related field
Experience in purchasing and management control
Skilled in application production run support and acting as a Technical Leader
Autonomous, rigorous, and highly committed
Curious, with initiative-seeking behavior targeting innovative solutions
Critical, synthetic, and constructive in solution analysis
Able to manage stress and maintain composure in error-prone production environments
Excellent at managing and prioritizing incidents
Strong interpersonal and communication skills to establish and maintain collaborative relationships at all levels, including managing meetings, publicly presenting, and producing meeting outcomes
Proficient in tools: Service Now, Jira Lanta, and Oracle with advanced PL SQL knowledge
Fluent in French (B2 level)