We are seeking a Senior Network Support Engineer with expertise in LAN/WAN network infrastructure and cloud platforms to join our team. This individual will provide ongoing day-to-day support for the global data network and serve as level 3 support for all network-related tasks and troubleshooting.

The successful candidate will be responsible for designing, developing, and deploying LAN/WAN network infrastructure, as well as maintaining monitoring and reporting systems. They will also handle on-call duties for non-business hours support and perform administrative tasks related to time entry and status reporting.

Responsibilities

• Design, develop, and deploy LAN/WAN network infrastructure
• Perform 3rd level troubleshooting for all LAN/WAN alerts and issues
• Maintain monitoring and reporting systems
• Produce and maintain documentation related to all systems developed/deployed
• Perform on-call duty for non-business hours support
• Configure and install various network devices and services
• Perform network maintenance and system upgrades
• Monitor system resource utilization, trending, and capacity planning
• Work within established configuration and change management policies
• Select and implement security tools, policies, and procedures
• Liaise with vendors and IT personnel for problem resolution
• Conduct technical trainings to internal resources

Requirements

• Minimum of 3 years of experience in LAN/WAN network infrastructure support and troubleshooting
• CCNP certification and a BA or B.S. Degree
• Proficiency in configuring and installing various network devices and services such as routers, switches, firewalls, load balancers, and VPN
• Expertise in network maintenance, system upgrades, and monitoring system resource utilization and capacity planning
• Experience in implementing security tools, policies, and procedures in conjunction with the company’s security team
• Experience with SDWAN, Next Gen Firewalls, troubleshooting routing loops, and asymmetric routing
• Proficient in configuring/troubleshooting network security, LAN switching, quality of service, and TCP/IP protocol suite
• Familiarity with application protocols and network security technologies such as VPN, AAA architecture, and load balancers
• Ability to interact with customers, understand requirements, and communicate effectively with the offshore team
• B2+ English level proficiency

Nice to have

• Experience with firewall cloud services such as Zscaler
• Proficiency with Cisco Catalyst & Nexus switches and Cisco IOS, NX-OS software
• Familiarity with application load balancers

We offer

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home