Join our team as a ServiceNow System Administrator and take the lead in managing our ServiceNow platform. We are seeking a dedicated professional who thrives in working independently and possesses a deep understanding of the ServiceNow environment. If you are looking for a role where you can apply your skills without supervision and make a significant impact, we encourage you to apply and help us optimize our IT services.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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Responsibilities

Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions
Configure and maintain forms, workflows, and business rules
Monitor system performance and conduct regular maintenance tasks
Customize and configure ServiceNow applications and facilitate the rollout of new applications and modules
Develop and maintain Service Catalog items and associated workflows
Create and manage dashboards and reports to track KPIs and SLAs
Design and implement integrations between ServiceNow and other enterprise systems
Develop and manage automation scripts to streamline processes
Provide technical support for ServiceNow-related issues and inquiries
Troubleshoot and resolve issues related to the ServiceNow platform
Conduct root cause analysis for system issues and implement corrective actions

Requirements

Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset Management, and Service Catalog
Proficiency in JavaScript, HTML, CSS, and other web technologies
Experience with ServiceNow integration using REST/SOAP APIs
Familiarity with the ITIL framework and IT Service Management (ITSM) best practices

We offer

Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
Medicina Prepaga (It covers the collaborator and direct family group)
Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
Discounts card
English Training (English lessons, twice per week)
Training Program (Access to multiple customized training plans according to the needs of each role within the company)
Marriage bonus (The company doubles the allowance established by law that ANSES offers)
Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
External Agreements and Discounts
Vacations: 14 calendar days a year