We are looking for a Lead Application Support Engineer to join our team. In this role, you will handle complex technical issues, including coding and application defects.

If you're passionate about innovation, we invite you to apply and become part of our team.

Experience the freedom of remote work from anywhere in Kyrgyzstan, whether it's the comfort of your home or our modern office in Bishkek.

Responsibilities

• Handling complex technical issues, including coding and application defects, within the MSS program
• Investigating and troubleshooting application-related issues raised by users/clients and executing workarounds when necessary
• Collaborating with technical teams for problem resolution and escalating unresolved issues to the appropriate product teams

Requirements

• 3+ years of production experience supporting Content Management Systems, including Content Hub/DAM, PCM (e.g., Magento, Sitecore, WordPress, Adobe Experience Manager, Strelka, Laika)
• Experience in WEB Content error troubleshooting and fix
• Proficiency in Web App and BFF, with knowledge of C#, .NET, Next.JS, React, and Typescript
• Ability to support integration of 3rd party applications
• Basic to intermediate knowledge of SQL
• Familiarity with SDLC, DevOps concepts, and CI/CD implementation with Azure DevOps services or Jenkins
• ITIL foundations knowledge, especially in Incident and Service Request Management
• Responsible attitude, good communication skills, and technical debugging/troubleshooting/support experience
• Experience with remote desktop applications and ticketing software such as Jira, Zendesk, or ServiceNow
• Understanding of software technical support/maintenance process and creating documentation for support and maintenance (e.g., runbooks)
• Proven issue troubleshooting skills with attention to detail
• English language proficiency at B2 level or higher

We offer

• We connect like-minded people::
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Free English classes with certified teachers
• We cover it all::
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Discounts for fitness clubs and sports programs
  • Benefits package (sports activities, a variety of stores and services)

EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.