We are seeking a Senior Business Analyst to join our team. The role involves supporting the IT Non-Admitted Production Support unit for the GuideWire Policy Center – administration system. The ideal candidate should have business analysis experience in Commercial Property & Casualty insurance, with preferred experience in GuideWire Policy Center and technical qualifications in system integration and policy administration solutions.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams
• Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements
• Provide support to workflows and provide expert knowledge on all workflow designs
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations
• Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval
• Build strong relationships within the business units and support functions to understand the business needs
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff

Requirements

• 5+ years of business analysis experience
• Commercial Property & Casualty insurance industry is preferred
• Experience with GuideWire Policy Center is preferred
• Proficiency with integration to external systems
• Strong experience with policy administration solutions
• Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes
• Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required
• Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation
• Experience with visualization tools is beneficial
• B2+ English level proficiency

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.