We are looking for an experienced Lead ServiceNow Developer to architect, develop, and maintain complex workflows and solutions on the ServiceNow platform. The candidate will be responsible for designing scalable solutions, leading a team of developers, and driving the technical strategy for ServiceNow implementations across various modules. Your role will involve hands-on development, integrations, and customizations, with a focus on delivering high-performance and efficient solutions.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Lead the technical design, development, and implementation of custom applications, workflows, and integrations on the ServiceNow platform
• Architect and implement complex solutions using ServiceNow's APIs, including REST, SOAP, and GlideRecord scripting
• Design and develop Business Rules, Client Scripts, UI Actions, UI Policies, Script Includes, Scheduled Jobs, Workflows, and Flow Designer processes
• Manage and optimize platform performance, including troubleshooting performance issues and providing tuning recommendations
• Ensure platform security and compliance by implementing proper ACLs, security roles, and UI Policies
• Stay up to date with ServiceNow platform releases and lead upgrade and patch efforts

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Hands-on experience in ServiceNow development and architecture, with a deep understanding of platform capabilities
• Strong knowledge of JavaScript, Glide API, AngularJS, HTML5/CSS3, and ServiceNow's client-server architecture
• Proven experience with advanced scripting, including GlideRecord, Script Includes, Business Rules, Client Scripts, and REST/SOAP APIs
• Experience in designing and implementing Custom Scoped Applications
• Strong knowledge of Flow Designer, ServiceNow Orchestration, and Event Management
• Deep understanding of ITIL processes and the ability to implement them effectively in ServiceNow
• Excellent communication and leadership abilities with experience managing technical teams
• Service Portal or Employee service Center experience is a big plus

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.