We are looking for a dedicated and detail-oriented ServiceNow Developer to be part of our team.

In this role, you will be tasked with overseeing the applications within our ServiceNow enterprise instances. You will be solving complex issues, testing new capabilities, and ensuring system compliance through regular upgrades and updates.

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, a well-equipped office in Tbilisi or coworking spaces in Batumi and Kutaisi.

Responsibilities

• Supervise the support queue and ensure prompt responses to incidents
• Conduct tests on new upgrades and features for the ServiceNow platform
• Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
• Collaborate with cross-functional teams to identify, prioritize, and solve operational issues
• Address and resolve vulnerabilities within the system
• Regularly update plugins, patches, and systems for enhancements
• Partner with a community of global engineers
• Develop and implement comprehensive documentation for users and admins, documenting ServiceNow’s best practices, standards and guidelines for configuration, customizations, and maintenance

Requirements

• At least 4 years of experience in ServiceNow operations or a similar role
• Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
• Proficiency in ServiceNow administration, including the configuration and maintenance of modules such as Incident Management, Problem Management, Change Management, etc
• Experience in managing and troubleshooting ServiceNow workflows, business rules, SLAs, and notifications
• Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Detail-oriented and methodical, with the ability to balance multiple assignments simultaneously
• Familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• English B2 and above

We offer

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 50+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.