We are seeking a skilled Cloud Application Support Engineer to join our team and provide support for our cloud-based applications.

This individual will be responsible for maintaining, troubleshooting, and enhancing application performance in the cloud environment.

We accept CVs in English only.

Responsibilities

• Maintain and support cloud applications, ensuring high availability and performance
• Troubleshoot and resolve complex issues related to application functionality and performance
• Implement and support data migrations in the cloud environment
• Participate in incident and service request management
• Administer Windows Server OS and Microsoft SQL databases for effective application operations
• Ensure the proper functioning of internet information services and web servers
• Collaborate with development teams to optimize application performance
• Facilitate effective communication with stakeholders regarding application status and issue resolution
• Document processes and maintain service logs to ensure compliance with IT standards
• Stay updated with the latest trends and technologies in cloud application support

Requirements

• Minimum of 2 years of experience in application support, maintenance, and data migrations
• Proficiency in Google Cloud Platform and Microsoft platform technologies (e.g., .NET, IIS, MS SQL)
• Advanced troubleshooting skills and intermediate to advanced knowledge of SQL (MSSQL and PostgreSQL)
• Competency in ITSM, specifically incident and service request management
• Strong understanding of Microsoft Servers OS administration
• Background in IIS and web servers, possessing a range of intermediate to advanced skills
• Fluency in English at B2-C1 level

Nice to have

• Familiarity with Microsoft Azure and Elastic Stack
• Knowledge of CI/CD processes and Jenkins
• Understanding of Agile and Scrum methodologies
• Skills in using PowerShell for automation and scripting tasks

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.