We are looking for an experienced Senior Cloud Application Support Engineer to join our team and enhance the support for our cloud-based applications.

This professional will be tasked with ensuring the ongoing maintenance, troubleshooting, and improvement of application performance within a cloud environment.

We accept CVs in English only.

Responsibilities

• Support and maintain cloud applications, guaranteeing availability and optimal performance
• Identify and rectify complex issues impacting application functionality and execution
• Oversee and aid data migrations within the cloud environment
• Engage in handling incident and service requests
• Manage Windows Server OS and Microsoft SQL databases to streamline application operations
• Safeguard the functionality of internet information services and web servers
• Work in collaboration with development teams to fine-tune application performance
• Maintain open lines of communication with stakeholders about application conditions and issue resolution
• Document procedures and keep service logs to uphold IT standards
• Stay informed about emerging trends and technologies within the domain of cloud application support

Requirements

• Minimum of 3 years in application support, maintenance, and data migration tasks
• Proficiency in Google Cloud Platform and Microsoft platform technologies (e.g., .NET, IIS, MS SQL)
• Advanced troubleshooting abilities, and intermediate to advanced familiarity with SQL (MSSQL and PostgreSQL)
• Competency in ITSM, specifically in managing incidents and service requests
• Strong understanding of Microsoft Servers OS administration
• Background in IIS and web servers, with various intermediate to advanced capabilities
• Fluency in English at B2-C1 level

Nice to have

• Familiarity with Microsoft Azure and Elastic Stack
• Background in CI/CD processes and Jenkins
• Understanding of Agile and Scrum methodologies
• Skills in using PowerShell for automation and scripting tasks

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.