We are seeking a Senior ServiceNow Developer with a focus on ITSM and Service Portal development and customization. Candidate will be responsible for designing, developing, and implementing high-quality, scalable solutions on the ServiceNow platform, leading a team of developers, and ensuring the Service Portal meets user experience standards while integrating seamlessly with other modules.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Design and development of Service Portal solutions, including widgets, pages, and UI customisation
• ITSM implementation according to ITIL principles and standards
• Implement complex solutions using JavaScript, AngularJS, Glide APIs, and other ServiceNow scripting capabilities
• Develop and customize Business Rules, Client Scripts, UI Actions, and Widgets for optimal user experience
• Mentor a team of developers, promoting best practices and coding standards
• Ensure platform performance and security compliance by managing configurations and ACLs
• Stay updated on new ServiceNow releases, particularly with Service Portal enhancements

Requirements

• 4+ years of ServiceNow development experience with a focus on Service Portal and front-end customisation
• Experienced with ITSM and other modules
• Expertise in JavaScript, AngularJS, HTML5/CSS3, and responsive design principles
• Experience with Glide API, Business Rules, Client Scripts, and platform integrations
• Strong knowledge of ITSM and ServiceNow architecture
• ServiceNow certifications preferred
• Excellent problem-solving and team leadership skills

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.