We are seeking a proactive Application Support Specialist to manage production incidents and ensure timely resolution through effective communication and technical expertise. This role involves collaboration with multiple stakeholders, including development teams, client business units, and management, while maintaining full awareness of all active incidents and known issues. Success in this role requires a problem-solving mindset, fast and efficient communication, and technical skills to perform daily tasks.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Own and manage production incidents, ensuring timely resolution
• Communicate with development teams, client teams, business teams, and management
• Track and maintain knowledge of all active incidents and known problems
• Perform daily technical tasks, including troubleshooting, log analysis, and file management
• Utilize ITIL-based tools for incident, problem, and change management
• Contribute to knowledge bases and collaborate in Agile workflows using Confluence and Jira

Requirements

• Proven experience in application support or a related field
• Proficiency in SQL (DML operations)
• Strong Linux operations experience (editing files, searching logs, navigating file systems, uploading/downloading files)
• Familiarity with dev tools and troubleshooting for browsers (e.g., Chrome, Safari)
• Knowledge of Java core applications (e.g., Tomcat, JBoss, WebLogic)
• Experience with ITIL methodologies (e.g., ServiceNow for incident/problem/change management)
• Familiarity with Agile workflows and tools like Jira
• Strong communication skills and problem-solving mindset
• Attention to detail and high level of self-organization
• English proficiency at B2+ level

Nice to have

• Experience with monitoring tools like Sumologic, Grafana, or Sensu
• Knowledge of methodologies and tools for advanced troubleshooting
• Additional certifications in ITIL or Agile frameworks

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.