We are looking to recruit a Senior Application Support Engineer to become a vital part of our energetic team.

The chosen candidate will be in charge of delivering technical support for our organization's applications, ensuring they perform effectively while achieving user satisfaction. Working collaboratively with IT professionals and business stakeholders, you will develop and implement dependable, powerful, and service-oriented technology solutions that meet our clients' specific requirements.

Responsibilities

• Assume accountability for the stability and issue resolution of the Quant/Enterprise Technology systems during business hours
• Oversee the readiness and smooth functioning of production environments, executing routine upkeep on files, data stores, and job control systems
• Engage in on-call duties
• Diagnose intricate production issues, conduct root cause investigations, devise resolutions, and guide them through necessary implementation steps
• Recognize and control risks, promptly addressing significant concerns and escalating incidents when appropriate
• Ensure client satisfaction by meeting productivity goals, quality standards, and deadlines while maintaining honest, realistic, and dedicated partnerships
• Implement patches and manage full-stack deployments to production
• Perform regular disaster recovery tests and refine the overall process
• Advocate for the adoption of new technologies, tools, and methodologies
• Propose innovative solutions to organizational challenges and processes by leveraging cutting-edge technology for competitive advantage, efficiency gains, and superior user experiences

Requirements

• Minimum 3 years of professional experience in application support or a comparable role
• Background in MS SQL
• Skills in basic PowerShell
• Proficiency in troubleshooting
• Qualifications in understanding the business domain, notably in Finance
• Strong initiative and communication capabilities
• Understanding of ITIL processes
• Familiarity with RESTful services, SQL databases, and AMQP
• Capability to utilize CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, TeamCity
• Expertise in monitoring tools like Grafana, Victoria Metrics, Solar Winds, ElasticSearch
• Flexibility to adapt to fast-changing environments

Nice to have

• Experience in creating, enhancing, and maintaining technology systems and releasing technical solutions, preferably in a Microsoft context
• Knowledge of OOP language coding principles and skills
• Good understanding of PowerShell or C#
• Experience navigating complex settings with various interdependencies

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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