The successful candidate will be responsible for enhancing the performance and efficiency of our business processes by utilizing their expertise in Guidewire and related technologies.

#LI-DNI

Responsibilities

Monitor the ticketing system to analyze incidents and either directly resolve or escalate them
Conduct root cause analysis and provide recommendations to optimize system performance
Support workflow designs and provide expert knowledge on them
Facilitate and plan requirements gathering sessions, meetings, and presentations
Lead sessions to review completed business requirements, aiming for consensus and final approval from key business users
Build and maintain strong relationships within business units to understand business needs thoroughly
Collaborate with development and testing teams to provide subject matter expertise and resolve issues
Propose solutions emphasizing efficiency and consistency across products
Participate in User Acceptance Testing development and planning, including test steps and scripts
Guide the UAT execution phase to ensure user acceptance test signoff

Requirements

Minimum 2 years in business analysis within the Commercial Property & Casualty insurance industry
Proficiency in Guidewire, integration to external systems, and policy administration solutions
Experienced with iterative and agile methodologies; familiarity with SDLC & PMLC processes
Hands-on experience in writing various requirements and documentation including business process diagrams
Understanding of IT solutions for business improvement automation
Background in visualization tools
Capability to troubleshoot system issues
Experience with project and business tools such as Microsoft Project, Excel, PowerPoint
Familiarity with SharePoint, UI mockup tools
Fluent English communication skills at a B2+ level

We offer

Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home