This individual will play a crucial role in improving the performance and efficiency of our business processes through their deep understanding of Guidewire and associated technologies.

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Responsibilities

Keep an eye on the ticketing system to assess incidents and determine the appropriate action, whether to resolve or escalate
Perform root cause analyses and provide suggestions for system performance enhancement
Offer expertise and support in workflow designs
Organize and lead sessions for requirements gathering, meetings, and presentations
Head the sessions to finalize and approve business requirements with stakeholders
Develop and sustain solid relationships within business units to fully grasp their needs
Work closely with development and testing teams to offer guidance and troubleshoot issues
Recommend solutions that emphasize both efficiency and consistency across different products
Engage in the development and planning of User Acceptance Testing, including outlining the test steps and scripts
Direct the UAT execution phase to ensure the approval of the user acceptance tests

Requirements

Minimum of 3 years in business analysis within the Commercial Property & Casualty insurance sector
Proficiency in Guidewire, integration with external systems, and policy administration solutions
Experience in iterative and agile methodologies; understanding of SDLC & PMLC processes
Competency in writing various types of requirements and documentation, including business process diagrams
Understanding of IT solutions for enhancing business process automation
Background in visualization tools
Ability to troubleshoot system issues effectively
Experience with project and business tools such as Microsoft Project, Excel, PowerPoint
Familiarity with SharePoint, UI mockup tools
High proficiency in English communication skills at a B2+ level

We offer

Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home