Are you a forward-thinking professional with a strong background in IT service management, Operations and Governance and an interest in financial services? Join EPAM in Madrid as an Application Operation Manager in the private banking sector and accelerate your career in financial services technology. We're looking for a team player with excellent communication skills, engineering mastery and a B2+/C1 English level for effective stakeholder interactions.

As part of this project, you will be responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.

This is a hybrid role based in Madrid's city center, ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology. Join EPAM and contribute to shaping the future of financial services in Spain!

Responsibilities

• Act as the first point of contact for Operations, Support, Maintenance and overarching Service Lifecycle
• Maintain an IT Service or an infrastructure component, ensuring that Service Level Agreement and Operational Level Agreement are in place and fulfilled
• Manage seamless operations end-to-end, collaborating closely with 1st, 2nd level, DevOps team, and external service providers
• Act as gatekeeper for any change in the IT Service and ensure compliance with IT governance (e.g. Security, Risk Management, Technical Debt Management, etc.)
• Improve continuously the service quality, availability, performance, capacity, and knowledge management, actively contributing to the development of the Application Owner Manager community
• Own Service and Asset Configuration Management of allocated IT Services (HPSM, ARIS, IAM roles) as well as IT Service Continuity Management for allocated IT Services
• Ensure proper tailoring and implementation of non-functional requirements in collaboration with the Application Engineer and coordinate the transition into test and production environments
• Occasional weekend work and on-call duty might be required

Requirements

• Relevant higher education and professional background within computer science
• Strong computer science fundamentals with 6-7+ years of professional software development experience with Java, Adobe Acrobat, MS Sharepoint and Oracle SQL, PL/SQL
• Familiar with Appway and or Actico CRM
• Banking knowledge in client partner data management (CRM), account opening, and compliance environment
• Familiarity with Information Technology Infrastructure Library (ITIL) and other relevant frameworks
• Document management (templates)
• Proficiency in tools and technologies related to IT service management, Operations and Governance
• A self-motivated, communicative personality with great interest in new challenges with independent and responsible working attitude
• Strong analytical, communication, interpersonal, co-ordinational and leading skills
• Analytical and conceptual thinking style, with excellent problem-solving and decision-making abilities
• Experience with agile project methodologies
• Experience in operations/support
• Dynamic and agile mindset, being passionate about operations
• Able to work under pressure and manage a portfolio of tasks
• Native or very fluent English skills
• German language is a plus

We offer

• Private health insurance
• EPAM Employees Stock Purchase Plan
• 100% paid sick leave
• Referral Program
• Professional certification
• Language courses

EPAM is a leading digital transformation services and product engineering company with over 52,650 EPAMers in more than 55 countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga and Madrid as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

• Why Join EPAM
• WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
• CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
• CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
• STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.