The ideal candidate should have a basic background in Information Technology or a similar area and show a keen interest in advancing their career within our company. In the role of Analyst, you will be crucial in solving and rectifying escalated technical problems, ensuring optimization of customer satisfaction and system performance.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

#LI-DNI

Responsibilities

Resolve escalated customer support inquiries promptly and accurately
Collaborate with senior support analysts and team members to identify and solve complex technical issues
Proactively monitor and maintain IT systems to avoid potential problems
Offer recommendations and feedback to enhance support procedures and tools
Keep clear and efficient communication with team members and stakeholders with no technical background

Requirements

Minimum of 2 years in Application Support
Proficiency in PL/SQL with Oracle Forms and Reports
Background in REST APIs using platforms like Node.js or Spring Boot
Familiarity with React components, props, state, hooks
Understanding of JavaScript, including promise management and async/await
Knowledge of GitHub or Bitbucket
Experience monitoring server logs in environments like OpenShift for Node.js applications or Oracle databases
Competency in tools like Postman or Swagger
Degree in Information Technology, Computer Science, or a similar field; or equivalent practical experience
Basic understanding of IT principles and support structures
Strong problem-solving skills with close attention to detail
Excellent written and verbal communication skills
A proactive approach with willingness to take initiative

Nice to have

Capability in BitBucket
Skills in JavaScript or Node.js
Background in Oracle Forms Services or Oracle Reports Server
Proficiency navigating Postman
Familiarity with Spring Boot

We offer

Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
Medicina Prepaga (It covers the collaborator and direct family group)
Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
Discounts card
English Training (English lessons, twice per week)
Training Program (Access to multiple customized training plans according to the needs of each role within the company)
Marriage bonus (The company doubles the allowance established by law that ANSES offers)
Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
External Agreements and Discounts
Vacations: 14 calendar days a year