The ideal candidate will possess a foundation in Information Technology or a related field and demonstrate an eagerness to learn and grow within the organization. As a Junior Analyst, you will play a critical role in addressing and resolving escalated technical issues, ensuring high levels of customer satisfaction and system functionality.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

#LI-DNI

Responsibilities

Provide timely and accurate solutions to escalated customer support tickets
Work collaboratively with senior support analysts and other team members to diagnose and troubleshoot complex technical problems
Monitor and maintain IT systems to preemptively address potential issues
Contribute insights and suggestions to improve support processes and tools
Maintain clear and effective communication with team members and non-technical stakeholders

Requirements

1+ years of experience in Application Support
Proficiency in PL/SQL and Oracle Forms and Reports
Background in REST APIs using frameworks like Node.js or Spring Boot
Familiarity with React concepts such as components, props, state, hooks
Understanding of JavaScript, including handling promises and async/await
Knowledge of GitHub or Bitbucket
Experience with monitoring server logs in environments like OpenShift for Node.js applications or Oracle databases
Competency in using tools like Postman or Swagger
Degree in Information Technology, Computer Science, or related field; or equivalent practical experience
Basic knowledge of IT principles and support systems
Strong problem-solving skills and attention to detail
Excellent communication skills, both written and verbal
A proactive attitude and willingness to take initiative

Nice to have

Experience with BitBucket
Skills in JavaScript or Node.js
Background in Oracle Forms Services or Oracle Reports Server
Proficiency in using Postman
Familiarity with Spring Boot

We offer

Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
Medicina Prepaga (It covers the collaborator and direct family group)
Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
Discounts card
English Training (English lessons, twice per week)
Training Program (Access to multiple customized training plans according to the needs of each role within the company)
Marriage bonus (The company doubles the allowance established by law that ANSES offers)
Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
External Agreements and Discounts
Vacations: 14 calendar days a year